Returns & Exchanges

Spring Hill Nurseries is dedicated to your gardening success, offering a full guarantee on all live plants and garden essentials. If you are not satisfied with your purchase, we will provide a replacement or a merchandise credit to ensure your home landscape flourishes.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, carefully open your package and inspect the condition of your plants or garden products to ensure they arrived healthy and intact.

• 2.
  Contact Customer Support

  If there is an issue, notify our team within the specified guarantee period by providing your order number and photos of the items in question.

• 3.
  Receive Authorization

  Our gardening experts will review your request and issue a Return Merchandise Authorization (RMA) or approve a direct replacement for your order.

• 4.
  Resolution Delivery

  Once approved, we will ship your replacement items during the next appropriate planting season for your zone or issue a merchandise credit via email.